Why Choose Vault
Why Vault Outsourcing?
We built Vault for one reason: to give Australian financial services firms a better way to offshore. Not generic BPO. Not freelancers. A dedicated, compliance-ready partner.
The four pillars
What makes Vault different from every other offshore staffing option.
Security you can audit
ISO 9001 and ISO 27001 certified. PEZA-registered facility. NDA-bound staff. End-to-end encryption. We don't just say we're secure — we can prove it with documentation, audits, and certifications that satisfy ASIC and APRA due diligence.
- ISO 27001 annual third-party audit
- PEZA government-registered facility
- NDA + background checks for every hire
- Role-based access controls, MFA enforced
100% dedicated — never shared
Your offshore staff work exclusively for you. They learn your systems, your clients, your compliance requirements. This isn't a BPO with a rotating pool. It's your team — just based in Manila.
- Dedicated staff, not shared across clients
- Deep institutional knowledge built over time
- Your brand, your culture, your voice
- Direct line management by you
AU-timezone, always
Our Manila teams operate on Australian Eastern Standard/Daylight Time. No overnight handoffs. No 'we'll pick it up tomorrow'. Real-time collaboration with your Sydney or Melbourne office, every business day.
- AEST/AEDT operating hours
- Real-time Slack, Teams, phone collaboration
- No overnight batch handoffs
- AU public holiday awareness and coverage planning
60% cost reduction
The average Vault client saves 60% on payroll costs compared to equivalent AU hiring. One all-inclusive monthly fee covers salary, HR, payroll, facilities, compliance training, and ongoing support.
- All-inclusive monthly per-FTE fee
- No super, leave, or employer overhead surprises
- Scale up without a new contract every time
- Predictable budgeting, no hidden costs
Six things we do that others don't
Finance specialists only
We don't place call-centre generalists. Every candidate is screened for AU financial services knowledge.
4–6 week time to hire
From first call to operational offshore team member — not 3–6 months like local AU recruitment.
Full HR managed for you
Payroll, leave, performance reviews, statutory benefits, facilities — all handled by Vault.
Replacement guarantee
If a placed team member doesn't work out, we re-recruit at no additional cost.
AU compliance training included
AML/CTF, KYC, AFSL/ACL obligations, responsible lending — built into every onboarding.
You manage the work
We handle everything else. No offshore HR complexity on your plate.
Ready to see why our clients stay?
Book a free 30-minute consultation and we'll show you exactly how Vault compares to your alternatives.