Offshore collections officers & teams
Dedicated offshore collections staff for Australian lenders. NCCP compliant, hardship-trained, AU-timezone — managing arrears without compliance risk.
What they do
Every role is finance-specific, compliance-trained, and AU-timezone.
Early arrears outreach
Day 1–30 contact strategy — calls, SMS, email — to resolve arrears before they escalate.
Hardship assessments
Conduct hardship interviews, document financial positions, and recommend appropriate hardship arrangements.
Repayment plan negotiation
Negotiate and document repayment plans, monitor compliance, follow up on broken arrangements.
Skip tracing
Locate customers with changed contact details using approved data sources and skip tracing methods.
Compliance documentation
Maintain compliant collections records — NCCP-required disclosures, hardship file notes, dispute logs.
Reporting & arrears analytics
Portfolio arrears reporting, cure rates, hardship data — ops visibility for your collections manager.
What to look for
NCCP hardship provisions
Every collections officer trained on Part 4 NCCP hardship obligations, including financial difficulty assessments and required disclosures.
Negotiation without aggression
Screened for professional, firm, and empathetic communication — AU regulators scrutinise collections conduct closely.
Collections platform experience
Candidates with experience in Collect!, Salesforce, or AU lender collections systems.
Dispute handling awareness
Trained on AFCA complaints process and internal dispute resolution requirements for collections activities.
Build your collections team — NCCP compliant, AU-timezone
Book a free 30-minute consultation. We'll scope the right roles, costs, and timeline for your lending operations.