Offshore teams for insurance brokers
Dedicated offshore back-office staff for Australian insurance brokerages — policy processing, claims admin, client services, compliance support.
Roles we place
Every role is insurance-specific, compliance-trained, and AU-timezone.
Policy processors
Endorsements, renewals, cancellations, and documentation — accurate and timely policy administration across your book.
Claims administrators
Lodgement, tracking, insurer liaison, and basic claims assessment to keep your clients informed at every step.
Client services officers
Policy enquiries, certificate of currency requests, and general client support — delivered in the AU timezone with your brand voice.
Compliance officers
AFSL obligations, file reviews, breach identification, and FCA reporting — keeping your brokerage audit-ready.
Renewal coordinators
Renewal pipeline management, client outreach, and lapse prevention to protect your book and revenue.
Finance admin
Premium reconciliation, accounts receivable, and trust account support — accurate financial back-office for your brokerage.
Why Vault for insurance brokers?
AFSL compliance training
Every team member trained on AFSL obligations, general advice restrictions, conflicted remuneration, and privacy requirements — so your brokerage stays compliant.
Insurance platform literate
Staff familiar with Sunrise, WinBEAT, Insight, and major AU insurer portals. No steep learning curve and no time wasted on platform onboarding.
Dedicated not shared
Not a BPO pool. Your offshore staff work exclusively for your brokerage — they know your clients, your processes, and your standards.
All-inclusive pricing
One monthly fee covers everything: recruitment, HR, payroll, IT, and management. No hidden costs, no AU employer obligations.
Ready to scale your brokerage operations?
Book a free 30-minute consultation. We'll scope out the right roles and give you a realistic cost and timeline.