Offshore teams for global financial services
Vault Outsourcing serves financial services firms across Australia, New Zealand, the United Kingdom, North America, and Singapore. One delivery centre. Five markets. The same standard of quality, compliance, and dedication.
Markets we serve
One Manila delivery centre serving financial services firms across five global markets.
Australia
Our primary and largest market
AEST / AEDT (UTC+10/+11)
Australia is Vault's core market. Our Manila teams operate on Australian Eastern time — real-time collaboration with Sydney, Melbourne, Brisbane, Perth, and Adelaide offices. We deeply understand ASIC, APRA, ACL/AFSL, and responsible lending obligations.
- Full AEST/AEDT operating hours
- ASIC, APRA, ACL/AFSL compliance awareness
- AU phone numbers and bank account support
- AU public holiday awareness built in
New Zealand
AU-adjacent timezone, shared regulatory culture
NZST / NZDT (UTC+12/+13)
New Zealand shares a similar financial services regulatory environment to Australia. Our Manila teams can operate on NZ business hours with a standard shift adjustment. RBNZ, FMA, and CCCFA compliance awareness is part of our NZ client onboarding.
- NZ business hours coverage available
- FMA and CCCFA regulatory awareness
- Similar financial services landscape to AU
- NZ English language and cultural familiarity
United Kingdom
FCA-regulated financial services support
GMT / BST (UTC+0/+1)
We serve UK financial services firms that need cost-effective operational support. Our Manila teams can be scheduled for UK business hour coverage. UK financial services regulatory context (FCA, PRA, AML/KYC, GDPR-adjacent) is included in client-specific onboarding.
- UK business hours staffing available
- FCA and PRA regulatory awareness
- GDPR-compliant data handling processes
- Strong English proficiency across all roles
North America
US and Canada financial services operations
EST / PST (UTC-5 to -8)
North American financial services firms benefit from significant cost savings on operational roles. We staff teams for US and Canadian clients across lending, compliance, customer support, and back-office functions. Shift arrangements are discussed based on client time zone requirements.
- US and Canada client coverage available
- Financial services compliance awareness (CFPB, SEC, FINRA)
- Flexible shift arrangements for EST and PST clients
- Strong written English for customer-facing roles
Singapore
MAS-regulated financial hub
SGT (UTC+8)
Singapore is geographically close to Manila — only a 0-hour time difference. This makes Singapore one of the easiest markets for real-time offshore collaboration. We serve MAS-regulated firms, fintechs, and financial services operations teams based in Singapore.
- Same timezone as Manila (SGT = PHT)
- MAS regulatory awareness included
- Strong fintech and digital banking experience
- Ideal for real-time, same-timezone collaboration
Why Manila for global markets?
One world-class delivery centre that flexes to serve any timezone.
Flexible shift coverage
Our Manila team can be scheduled across AU, NZ, UK, US, and SG business hours. Shift structure is agreed at engagement start.
One compliance standard
ISO 9001 and ISO 27001 certified and PEZA registered — the same security standard applies regardless of which market you operate in.
English as first language
The Philippines has one of the highest English proficiency rates in Asia — natural for customer-facing and documentation roles across all markets.
Wherever you operate, we can support you
Book a free 30-minute consultation. We'll discuss your market, timezone requirements, and how a Vault offshore team fits your operations.