Terms of Service

1. Acceptance of Terms

By accessing the Vault Outsourcing website (vaultoutsourcing.com) or engaging Vault Outsourcing (“Vault”, “we”, “us”, “our”) for offshore staffing services, you (“Client”, “you”) agree to be bound by these Terms of Service. If you do not agree, you must not use the website or services.

These Terms apply in conjunction with any executed service agreement or statement of work between Vault and the Client. In the event of conflict, the executed service agreement takes precedence.

2. Services

Vault provides offshore staffing and team management services, including (but not limited to): recruitment of offshore personnel, employer-of-record arrangements, facilities management, HR and payroll administration, and compliance management for offshore teams based in the Philippines.

The specific scope of services, deliverables, pricing, and service levels for each engagement are defined in a separate written service agreement executed by both parties.

Vault reserves the right to modify, suspend, or discontinue any service at any time with reasonable notice to affected clients.

3. Payment Terms

Fees for services are as agreed in the applicable service agreement. Unless otherwise agreed:

• Invoices are issued monthly in advance
• Payment is due within 14 days of invoice date
• Late payments may incur interest at 2% per month on the outstanding balance
• All fees are quoted and payable in Australian Dollars (AUD) unless otherwise specified
• Prices are exclusive of GST unless expressly stated otherwise

4. Intellectual Property

All intellectual property created by offshore team members in the course of performing services for the Client belongs to the Client, unless otherwise agreed in writing.

Vault retains ownership of its proprietary recruitment processes, methodologies, training materials, and internal systems. Nothing in these terms grants the Client any licence to Vault's proprietary materials.

All content on the Vault Outsourcing website (text, graphics, logos, images) is the property of Vault Outsourcing and may not be reproduced without prior written consent.

5. Confidentiality

Both parties agree to keep confidential all non-public information received from the other party in connection with the services (“Confidential Information”), and to use such information only for the purposes of the engagement.

All offshore personnel placed by Vault are required to execute NDAs as a condition of engagement. These obligations survive termination of the service agreement.

Confidential Information does not include information that is publicly available, independently developed, or required to be disclosed by law.

6. Client Obligations

The Client agrees to:

• Provide reasonable direction, access, and information necessary for offshore team members to perform their duties
• Treat offshore staff with respect and in accordance with applicable workplace conduct standards
• Not directly solicit or employ Vault-placed personnel for 12 months following the termination of services, without prior written consent and payment of a recruitment fee
• Comply with all applicable laws in connection with the use of the services
• Promptly notify Vault of any security incidents or concerns relating to offshore team access

7. Limitation of Liability

To the maximum extent permitted by Australian law, Vault's aggregate liability for any claim arising out of or in connection with the services is limited to the total fees paid by the Client in the three (3) months preceding the claim.

Vault is not liable for any indirect, consequential, special, or punitive loss or damage, including loss of profits, loss of data, or loss of business opportunity, whether or not such loss was foreseeable.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Australian consumer law.

8. Termination

Either party may terminate the service agreement with the notice period specified in the relevant agreement (typically 30–60 days). Vault may terminate with immediate effect if the Client breaches a material term and fails to remedy the breach within 14 days of written notice.

Upon termination, all outstanding fees become immediately due and payable. Provisions relating to confidentiality, intellectual property, and non-solicitation survive termination.

9. Disclaimer

The Vault website and its content are provided “as is” without warranties of any kind, express or implied. Vault does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

Information on the website is for general guidance only and does not constitute legal, financial, or compliance advice.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

Before commencing legal proceedings, parties agree to attempt resolution through good-faith negotiation for a minimum of 30 days. If unresolved, disputes shall be referred to mediation administered by a mutually agreed mediator.

11. Contact

For questions about these Terms of Service, contact: